The security of your personal information is our top priority at ja99. This Privacy Policy explains in detail what information we collect, how it is used, and how it is kept safe.
By using the ja99 platform (ja99.win), you agree to this Privacy Policy. Your consent is always obtained before any personal information is collected or used.
To provide a smooth experience on the ja99 platform, we collect certain personal information. This is entirely voluntary and subject to your consent. The primary purposes are account management, ensuring secure transactions, and improving your gaming experience.
Information you provide to us during registration and account use:
Information collected automatically while you use the platform:
Ja99 never collects your full payment card number or bank password. Payment information is always processed in encrypted form through secure third-party gateways.
Ja99 uses your information only for specific, legitimate purposes — never beyond what is outlined in this Privacy Policy. Details are provided below:
| Purpose | Data Type | Basis |
|---|---|---|
| Account Creation & Management | Name, email, mobile number | Contract Compliance |
| Payment Processing | Payment details, transaction history | Contract Compliance |
| Identity Verification (KYC) | National ID, address | Legal Obligation |
| Fraud Prevention | IP, Device & Behavioral Data | Legitimate Interest |
| Customer Support | Contact details, support history | Contract Compliance |
| Sending Promotional Offers | Email, Mobile | Consent |
| Platform Improvement | Usage Statistics | Legitimate Interest |
Ja99 never sells your personal information or shares it with third parties for advertising purposes. However, limited information may be shared with trusted partner organizations in certain specific circumstances.
Before sharing your data with any third party, a strict confidentiality agreement is signed with them. They are not permitted to use your data beyond what is allowed under ja99's privacy policy.
The ja99 website uses cookies and similar tracking technologies to enhance your browsing experience, manage secure sessions, and analyze platform performance.
We use three types of cookies:
Required for login sessions, security tokens, and core platform operations. Without these, the site cannot function properly.
Used to analyze user behavior and improve the platform. This data is collected in anonymized form.
Used to show you relevant offers and promotions. You can disable these cookies at any time.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain platform features.
Ja99 does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal obligations.
Once the retention period expires, your data is securely deleted or anonymized.
Ja99 believes every user should have full control over their own information. We guarantee you the following rights:
You may request to know what information we hold about you.
You may request corrections to any inaccurate or incomplete information.
Where there is no legal obligation, you may request that your information be deleted.
In certain circumstances, you may request that the processing of your data be restricted.
You may request your information in a structured, machine-readable format.
You may object to your data being used for marketing or profiling purposes.
To exercise any of these rights, please contact our support team. Requests are typically processed within 30 business days.
Ja99 uses industry-leading security technology to protect your data. Our security infrastructure is regularly verified through third-party audits.
No system is completely impenetrable. That's why you should keep your password confidential, avoid clicking unknown links, and report any suspicious activity to us immediately.
Ja99 is strictly for users aged 18 and above. We do not knowingly collect or process information from anyone under 18. Age verification is mandatory at registration.
If we become aware that data has been collected from a minor by mistake, that data will be deleted immediately and the associated account will be closed. If you believe your child has registered on ja99, please contact our support team right away.
Ja99 may update this Privacy Policy from time to time. When significant changes are made, we will notify you in the following ways:
Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy. We recommend checking this page regularly.
If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our dedicated privacy team. We are always here to help.
Every data exchange on ja99 is protected with 256-bit SSL encryption. Hackers and third parties have no way to access your information.
OTP verification can be enabled for added login security. This keeps your account fully protected against unauthorized access.
Ja99 never sells your personal information to third parties. Your privacy matters more to us than business.
You have the full right to view, correct, or delete your personal data. You may also request a copy of your data for portability at any time.
Our systems are regularly audited by third-party security experts to ensure your information remains protected at all times.
Our dedicated team is available 24/7, every day of the week, for any privacy-related concerns.
Register for free and start your journey on Bangladesh's most secure online gaming platform.